Contact Us
Got a question about which wax color matches your mood? Wondering if a signet ring fits your pinky? Need a replacement e-reader case because your cat mistook it for a scratching post? We’re here.
Email: hello@[yourshop].com
We reply within 24 hours—no auto-responders, no bots. Just us, possibly with a cup of tea and a stack of hardcovers nearby.
Live Chat (when the icon glows):
We’re probably testing a new wax seal or reorganizing our paper clips by color. Distract us—we love it.
Physical mail (we actually answer these):
[Your Shop Name]
[Your full street address]
[City, State, ZIP]
USA
If you send us a letter, we might seal it with our favorite stamp and send it back—just for fun.
Before you write:
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Check your spam folder—our order confirmations sometimes hide there.
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Read our policies below (we wrote them without legal jargon, we promise).
Still stuck? Write. We’ll even help you pick the right hardcover thickness for your next journaling adventure.